The Ritz-Carlton Shanghai, Pudong

Room designed very meticulously, the usage of the products, designs, view, all the details were perfect. Feel like you are special. Location was more then perfect. Exactly inside the heart of the city. Breakfast was great, even for Europeans. And staff, everybody were very polite, helpful, know what to do.

I was so happy to see your assistant manager Ashin, she always exceeds our expectation, always so professional and happy. A thank you to Max, Jessi and Zarina. and oh my word i will miss Julia on floor 49. she is such a graceful young lady. And Jerri on 49th floor should be the head manager on floor 49. nothing is impossible for Jerri, he is intelligent and kind. and very proactive.

First of all, the view is breathtaking. The breakfast is the best hotel breakfast I've ever had. There's variety of interesting bars and restaurants (of course a bit overpriced, but what would you expect from 5 stars hotel). The room is cleaned twice a day, and they give you a lot of bottled water (it's important to stay hydrated!).

1. The staffs are super nice. After our 1st night of stay, I told them that the quilt is a little thick, they changed it for us right away; 2. The maid is really sweet, during her service, she saw me a little sick, she made me a hot water quickly, and asked to drink a lot of water; 3. The lounge staffs are also very considerable, they allowed me to wait for my husband to pick me up later at the lounge, and provided me with hot tea, even though we checked out; 4. Location is super too, you can enjoy Pearl tower and HuangPu river and city views when you have breakfast, lunch or dinner, or in your hotel room. Downstairs there is big scale modern super mall, where you can kill your time easily. Overall, it’s a great experience for us to stay in Ritz in Shanghai Pudong.

We spent a few day of our honeymoon there and everything was beyond our expectation. Every staff member took exceptional good care of us, from the airport pickup to check out. The room was marvellous and the club lounge was a very special privilege with a large range of drinks and very well stuffed buffet.